Terms & Conditions


  • All orders are processed and shipped out every Friday via Singpost
  • An email notification will be provided once your parcel has been shipped out
  • For bulk orders, please also contact us directly at orders@themoon.com.sg


  • Our online store only accepts direct Credit Card payments (i.e. VISA, Mastercard, and American Express) 
  • All payments are processed securely, no personal and credit card information will be retained 


  • All information provided to us are solely for the purpose of processing your order. No personal particulars or credit card information will be retained or shared with any other parties.


  • The Moon currently only ships within Singapore, and delivery will take around 3 working days
  • The Moon will not be liable for any missing parcels and/or damaged items in the process of delivery
  • The Moon will also not be held liable for any undelivered or misplaced parcels in the case that an incorrect address is provided  
  • If you would like to collect the item directly at the store, you may collect it immediately after your order has been confirmed
  • Any uncollected items will be refunded and placed back on our shelves after 2 weeks


  • All purchases are final, we do not accept any cancellations, returns or exchanges